Resume
Experience
Learning Specialist - Microsoft 365
Aug 2022 - Current BayWa AGDesigning and implementing scalable, user-centric training initiatives for IT tools focused on "Digital Work"; Testing and refining training formats
IT Support Analyst
Nov 2018 - Jul 2022 Freshfields Bruckhaus DeringerProvided comprehensive first- and second-level support for MS Office 365, MS Windows 10/11, Citrix, iManage Work 10, etc.; Administered client hardware, incl. tablets, notebooks, desktops, Apple devices, and dictation equipment, using Mobile Device Management via MS Intune
Disciplinary lead - Managed Training Services
Nov 2016 - Oct 2018 mst group GmbHServed as a key user for the Learning Management System TCmanager, providing international first- and second-level support, troubleshooting issues, managing IT projects, and overseeing budgets; Planned and organized national and international seminars, designed and delivered internal training sessions and workshops
Training Coordinator - Managed Training Services
Sep 2010 - Oct 2016 Schenker Deutschland AGActed as a key user for the Learning Management System TCmanager; Planned and organized national and international seminars, designed and conducted internal training sessions and workshops
Education
Ordinance on Aptitude of Instructors
2023Demonstration of vocational education and training skills, knowledge and abilities in accordance with Article 30, German Vocational Training Act.
Motivation in times of crisis
2018 mst group GmbHA crisis can also be an opportunity to strengthen team spirit and build trust.
Leading Without Authority to Issue Directives
2017 mst group GmbHGetting to know different leadership styles and their effects on the supervisor-employee relationship
Process Management
2013 Schenker Deutschland AGMethodologies and procedures for process optimisation